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Sundown

501 S Slaughter AvenueSundown, TX 79372Main: (806) 229-2111Fax: (806) 229-6245

Levelland

1722 Avenue H Levelland, TX 79336 Main: (806) 894-7799 Fax: (806) 592-5106

Brownfield

101 S First Street Brownfield, TX 79316 Main: (806) 637-7712 Fax: (806) 637-3513

Denver City

202 W Broadway Denver City, TX 79323 Main: (806) 592-9292 Fax: (806) 592-7500

Wall

7902 Loop 570 Wall, TX 76957 Main: (325) 651-4100 Fax: (325) 651-6194
Lobby Hours Monday - Friday, 9:00 AM - 3:00 PM
Drive-Thru HoursMonday - Friday, 8:30 AM - 5:30 PMSaturday, 9:00 AM - 12:00 PM
Closed Federal Holidays

Reporting a Stolen/Lost Card or Fraud

Lost and Stolen Cards – Call (800) 383-8000 if you think your card is lost or stolenDebit Card Fraud – Call (855) 219-5399 if you believe you're the victim of fraudDebit Card Dispute – Call (833) 288-1126 if you need to dispute a debit card charge

Error Resolution Notice

  • Contact us as soon as possible if you are dealing with any of the following issues:
  • Errors or questions about your electronic transfers
  • Incorrect statements or receipts
  • Additional information required for a transfer listed on your statement or receipt
Phone
(806) 229-2111 Available M-F 8:30 AM - 5:30 PM, excluding federal holidays
Mail
Sundown State BankPO Box 548 Sundown, TX 79372
For debit card disputes/errors - Contact your local branch or Dispute Services at (833) 288-1126.
  • When you contact us, be sure to:
  • Tell us your name and account number
  • Describe the error or transfer that you are unsure about and explain as clearly as possible why you believe it is an error or why you need more information
  • Tell us the dollar amount of the suspected error
Please note that we must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared. If you tell us in person or over the phone, we may require that you send us your question or complaint in writing within 10 business days. If we ask you to put your question or complaint in writing and we do not receive it within 10 business days, your account may not be credited.

Error Determination

We will determine whether an error occurred within 10 business days of hearing from you, and all errors will be corrected promptly. However, if more time is required, we may take up to 45 days to investigate your question or complaint. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, allowing you to have use of the money as we complete our investigation.
For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your question or complaint. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.
We will inform you of the results within three business days of completing our investigation. If we decide that there was no error, we will send you a written explanation. You may also ask for copies of the documents used in our investigation.